In order to put our listening skills into action, we must be present. Eliminate distractions. Look the other person in the eye. Clear our minds and focus on what is being said. Easier said than done, right? Listening can sometimes be an abstract idea. How can we stay focused in this fast-paced world? How do we manage our emotions and our ideas when they differ from another person’s thoughts? The language of listening comes down to 3 essentials: our brain, our heart, and our courage.